Agile & Effective Consulting for Public Service Institutions
Public service institutions face tremendous challenges getting initiatives to scale and adapting to change. Pivot was created to help organizations develop a culture of adaptability and resilience as they build a more impactful future.
With over a decade of experience in public-service leadership, community engagement, and staff development, Pivot aims to help your team learn and grow in challenging times.
Employing human centered design methods, Pivot will help you develop the effective policy, clear procedures, and engaging training needed to keep your organization efficient and healthy in an ever-changing landscape.
Services
Organizational Asset Mapping & Needs Assessment
Leveraging the strengths of your team and your community is the first step in developing an actionable vision for your organization. Pivot will help you in identify your strengths, partners to grow support, and the pain points that are holding you back.
Asset mapping gives leaders a clear view of the tools they have to meet their goals. Pivot will conduct research with your internal and external stakeholders to give you a clear picture of your reach—and your limits. With that information, Pivot will help you develop the essential documents and policies to set you on a path for stable, durable growth.
Strategic Planning & Process Development
Every strong organization requires a clear mission and effective, flexible procedures to execute that mission. We specialize in helping groups align their mission with the workflows and standards needed to deliver effective services to your patrons.
Your mission is more than a set of goals — it’s an inspiring identity and a promise to the people who need your services. For public service institutions, strong support for your mission can be the difference between a healthy, active organization, and one that is struggling.
Pivot will help you create a realistic, grounded vision for your organization that will allow it to grow with the enthusiastic support of your staff and users.
Human-Centered Training & Development
Effective training is the cornerstone of every durable, flexible organization — but it can be painfully hard to develop in a workplace saturated with frequent, competing demands on your attention.
Pivot will help you develop engaging training by centering on your internal stakeholders and building on their strengths, areas of growth, and the creative solutions they’ve developed to streamline their own work. Valuing your staff’s innovation, their struggle, and their curiosity is the foundation of effective professional development. Pivot will work with your team to create development opportunities that elevate your staff’s skills and create a growth-positive environment.
About Pivot
Pivot Organizational Consulting was founded by Greg Diaz, a library administrator in Chicago with over a decade of experience in community engagement, public service leadership, and human-centered design practices. He created Pivot because he has seen first-hand the challenges that public-serving institutions face when launching new initiatives or adapting to changes in their market. These challenges emerge quickly, making it difficult for organizations to manage daily operations, much less adjusting to unexpected needs.
Pivot is focused on offering services anchored in the real people who work with and rely on public-serving institutions every day. By understanding their strengths, needs, and limits, leaders can create the visionary policies and growth-positive environments needed to adapt to challenges and thrive in the face of adversity.
